SUCU MEDIA GROUP — PRIVACY POLICY

SUCU MEDIA GROUP (PTY) LTD is a South African media and services company operating the SUCU ecosystem. In this policy, “SUCU”, “we”, “us” and “our” refer to SUCU MEDIA GROUP (PTY) LTD and the relevant SUCU business providing the service.

We may collect information that you provide through enquiries, bookings, orders, applications, listings, subscriptions, music submissions and other website forms, together with limited technical information needed to operate and secure our digital services.

• Identity and contact information
• Enquiry, booking, order or application details
• Content and files you choose to submit
• Technical, usage and device information where applicable

We may receive information from payment, travel, advertising, hosting, streaming and other service providers where this is necessary to provide a requested service, complete a transaction, maintain security or meet a legal obligation.

We use personal information to respond to requests, deliver services, process transactions and submissions, communicate with you, maintain security, improve our services and comply with applicable law.

Providing information is generally voluntary. Fields marked as required are needed to process the relevant request. If required information is not provided, we may be unable to provide that service.

We process personal information where you consent, where processing is necessary to provide a requested service or perform an agreement, where the law requires it, or where a legitimate interest permits it subject to your rights.

We do not intentionally request special personal information unless it is necessary for a specific service and is processed with an appropriate lawful basis. Do not submit sensitive information unless the form specifically requests it.

SUCU Radio SA provides live streaming, programming, music submissions, advertising, partnerships and related digital services. Information submitted through these services is used only for the relevant request, review or communication.

Information submitted for SUCU Essence enquiries, orders or wholesale requests may be used to respond, confirm availability, arrange payment or delivery and provide customer support.

SUCU AGRICONNECT may process information submitted for listings and agricultural services. Only information intended and approved for a public listing should be published; private submission details are not made public.

Hello Africa Tour may process enquiry, booking, traveller and partnership information to plan travel, communicate with travellers or partners and coordinate requested services. Third-party travel providers process information under their own policies where required.

SUCU Studio and SUCU Production may process client briefs, contact details, supplied media and project information to quote, plan, produce and deliver agreed work.

Service requests and provider applications may contain personal and supporting information. This information is submitted privately, reviewed for the relevant service and is not displayed publicly. An application does not guarantee placement, employment or work.

Where permitted, we may send service updates or marketing communications. You may unsubscribe from optional marketing messages or ask us to stop direct marketing. Service-related messages may still be necessary for an active request.

SUCU services may contain advertising or promotional content. Where third-party advertising services process information, their own privacy terms may also apply. We do not sell or rent personal information to advertisers.

Our websites and apps may use cookies, analytics, hosting, streaming, security and error-reporting services needed for operation, performance and improvement. Browser controls may allow you to manage optional cookies.

Our services may link to external websites, apps, payment providers, streaming platforms or social networks. Those services operate independently and their privacy practices apply when you use them.

We may use trusted providers to host systems, process payments, deliver communications, support travel or perform other requested services. Providers receive only information reasonably necessary for their role and are expected to protect it.

We do not sell or rent personal information. We may share information with relevant service providers, professional advisers or authorities where needed to provide a service, protect rights and security, complete a transaction or comply with law.

We use reasonable technical and organisational safeguards against unauthorised access, loss, misuse, alteration or disclosure. No electronic storage or transmission method can be guaranteed completely secure.

If a security compromise involving personal information occurs, we will investigate and take reasonable remedial steps, including notifications required by applicable law.

Some service providers or travel partners may process information outside South Africa. Where this occurs, we take reasonable steps to use appropriate safeguards required by applicable law.

Our general digital services are not directed at children. Information concerning children is requested only where relevant to a service, such as travel or day care, and should be provided by an authorised parent or guardian.

We retain personal information only as long as reasonably needed for the purpose collected, legal and recordkeeping obligations, disputes and security. When no longer required, it is securely deleted, destroyed or anonymised where appropriate.

Subject to applicable law, you may request access to or correction of your personal information, object to certain processing, withdraw consent where applicable, or request deletion where lawful.

Privacy and information requests for SUCU MEDIA GROUP (PTY) LTD may be sent to sucuradio@sucumediagroup.co.za. Please include enough detail for us to identify and respond to the request.

Please contact us first so that we can address a privacy concern. You may also lodge a complaint with the Information Regulator (South Africa) using the regulator’s official channels at inforegulator.org.za.

Requests may be sent to the privacy email below. We may need to verify your identity before acting on a request and may retain information where the law requires it.

We may update this policy to reflect changes to our services, practices or legal requirements. The version published here with its effective date is the current version.

SUCU MEDIA GROUP (PTY) LTD HEAD OFFICE 706 Missouri Crescent Cosmo City Randburg, Johannesburg RSA 2188 CONTACT CELL: 076 267 1787 OFFICE: 010 023 4490 EMAIL: info@sucumediagroup.co.za PRIVACY EMAIL: sucuradio@sucumediagroup.co.za

This policy covers the SUCU ecosystem and related services.

• SUCU Radio SA
• SUCU Essence
• SUCU AGRICONNECT
• Hello Africa Tour
• SUCU Studio
• SUCU Production
• Domestic Assistant & Nanny Services
• SUCU Digital Solutions
• Other SUCU Media Group businesses, brands, platforms, projects, products and services introduced or operated from time to time